Do you have a problem with any service, software or product offered by UIS? Do not hesitate to contact the UIS Help Desk via;
- Email: email@example.com or
- Phone on +256312350816 or Ext 816.
- Are you a member of staff? Log into the helpdesk online ticketing system https://helpdesk.ucu.ac.ug/ and log a ticket.
- Are you a student? Use the inquiries module in Alpha https://alpha.ucu.ac.ug/
Tickets are monitored to identify and solve ICT-related problems in order to improve service delivery within the University.
Help Desk works to:
- Effectively respond and track user queries
- Improve responsiveness by enhancing communications campus-wide
- Increase satisfaction by providing an easy way to submit & check the status of requests.