+(256) 312 350816

Help Desk | ICT Support

Do you have a problem with any service, software or product offered by UIS? Do not hesitate to contact the UIS Help Desk via;

  1. Email: or
  2. Phone on +256312350816 or Ext 816.
  3. Are you a member of staff? Log into the helpdesk online ticketing system and log a ticket.
  4. Are you a student? Use the inquiries module in Alpha

Tickets are monitored to identify and solve ICT-related problems in order to improve service delivery within the University.

Help Desk works to:

  1. Effectively respond and track user queries
  2. Improve responsiveness by enhancing communications campus-wide
  3. Increase satisfaction by providing an easy way to submit & check the status of requests.