UIS Help Desk System

UIS Help Desk System 

What is it? In order to serve UCU staff better, the University ICT Services (UIS) departmenthas introduced the UIS Helpdesk system, to assist in handling all ICT relatedissues. Some of the most common issues being reported on the system include;Faulty printers/photocopiers, Computers that have crashed, Poor connectivity, Faulty projectors, intercom not working... just to mention a few. 
How do I use it? 
Using the system is as easy as 1-2-3
  1. Visit https://helpdesk.ucu.ac.ug/ and login with your UCU credentials (Email and Password)
  2. Click on the "Open a new ticket & quote; button, select a help topic and clearly state the problem.
  3. Get response either via your UCU email inbox or through the system 
  4. You can also search through our list of common problems and solutions beforelogging a complaint/ticket. The system is generally simple to use moreover a small user manual has beenattached for your convenience.

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. 
For your reference we provide complete archives and history of all your support requests. A valid UCU email address and password is required to submit a ticket.

NB: Our Help desk line is still in use but we encourage you to use the system asmuch as possible For more information, call the Help Desk Administrator on Ext. 816 or 0794770816.